Service

Complaints and grievance management

Our company has an active, customer-oriented complaints management system. We see every complaint as an opportunity to improve our products and processes. We therefore thoroughly investigate the causes and endeavor to offer you the best possible solution. You can be sure that we will respond promptly and appropriately to every complaint.

Online returns / complaints form

A smooth and speedy complaints process is very important to us and we want to ensure that the processing of your complaint or return is as straightforward as possible. With our online returns and complaints form, we offer you a quick and easy way to register your request. Please complete the form in full. This will ensure that your request is processed quickly and efficiently.

Customer details
Order Details

Order number (AB-…) or delivery note number (LS-…) – at least one is required. Verification is customer-specific.

Complaint / Return information
Action *
Images (optional, max. 10 MB each)